General Repair Terms and Condition 2025

Applicable to the exclusion of any general terms and conditions of purchase in the relationship between the client or its representatives and CHRONO Flex or its representatives, except for specific terms signed by both parties.

ARTICLE 1 – ESTIMATES

Estimates signed by the client constitute a firm commitment regarding the prices of parts, supplies, and labor, subject to a variation of plus or minus ten percent depending on quantity changes, for the scheduled service. This commitment is valid for fifteen days. Cleaning, disassembly, and reassembly costs incurred for preparing an estimate, as well as the estimate itself and any storage fees, are billable and payable immediately if the client does not proceed with the work outlined in the estimate.

ARTICLE 2 – TIMEFRAME

Execution times are given for information purposes only. Any delays shall not give rise to compensation or damages.

ARTICLE 3 – WORK CONDITIONS

To successfully complete the assignment, the owner of the equipment or their representative must provide the contractor with all necessary material means for the proper execution of the work, in compliance with safety standards to protect people and property.

They must comply with the specific hygiene and safety rules applicable to work carried out on-site by an external company (Articles R 4512-6 et seq. of the French Labor Code), by either providing a safety plan with necessary safety instructions or by giving CHRONO Flex’s technician the information required to complete the safety diagnostic electronically.

ARTICLE 4 – RATES

Work requests are received by phone at 0 826 10 5000 or via the CHRONO Flex mobile application and are invoiced according to the CHRONO Flex rate in force on the day of the intervention, unless otherwise agreed upon in writing by CHRONO Flex.

The data recorded and entered at the time of the request are accepted as evidence between the parties.

Rates and service area bases, available on the website www.chronoflex.fr, along with any commercial offers shared via brochures, catalogs, etc., may be changed without notice.

ARTICLE 5 – ACCEPTANCE OF WORK

The client’s on-site representative shall sign, if present, the delivery slip presented by the CHRONO Flex technician, either electronically or on paper. This allows them to acknowledge the content of the service to be invoiced.

Unless the client has opted for a paid waste management service, the technician will not take back used parts.

Repairs are guaranteed for one year for brand-new part replacements, excluding all wear parts. If a defect is found during this period following the repair, the equipment owner must notify the repairer within 48 hours by registered mail with acknowledgment of receipt to enable the necessary assessments.

CHRONO Flex cannot be held liable if the repaired equipment is disassembled without its presence, if a third party performs further repairs, or if the user does not follow the manufacturer’s operating instructions.

The guarantee is limited to the replacement of defective material upon commissioning. Under no circumstances can CHRONO Flex be held liable for poor selection, misuse, or normal wear and tear. In the event of proven damage caused to the equipment entrusted to the repairer, the latter’s liability is limited to restoring the equipment or replacing it.

CHRONO Flex declines all liability for indirect or intangible damages, including loss of revenue and/or loss of profit.

ARTICLE 6 – RETENTION OF TITLE CLAUSE

Spare parts incorporated into equipment that has undergone repair remain the property of CHRONO Flex until full payment is received. The client assumes the risks related to the equipment as soon as the service is completed and bears responsibility as if they were the owner: they remain obligated to pay the full price, even in the event of disappearance, including accidents and/or force majeure.

ARTICLE 7 – PAYMENT TERMS

Payments must be made by bank transfer upon receipt of the invoice to the account details specified on the invoice. Interventions at night, on weekends, and on public holidays must be paid immediately upon presentation of the delivery slip.

If a purchase order number is required by the client for invoice validation, it must be provided to CHRONO Flex at the time of the service request. After five days, the invoice will be sent without the corresponding purchase order number, and this cannot justify a refusal to pay or alter the payment deadline.

Failure to pay an invoice may result in the client’s account being blocked, preventing further service requests.

In case of late payment, the client is automatically liable for a fixed recovery fee of €40, as well as late payment penalties at a rate equal to the interest rate applied by the European Central Bank for its refinancing operations in effect at the start of the semester, increased by 10 percentage points. (Commercial Code L 441-6, I-al. 12)

Invoices are payable net without discount.

No offsetting may be applied in the event of non-compliance with the services.

CHRONO Flex has no legal relationship with the client’s insurer; the client remains solely responsible for paying for the work, even if the repair cost is to be fully or partially covered by the insurer.

ARTICLE 8 – JURISDICTION

Any dispute arising from a repair shall fall under the jurisdiction of the Commercial Court of Nantes.