Recording of your request
Our Customer Services Centre is waiting to hear from you 24/7. We’ll tell you how long it will take for someone to reach you.
Reception of the request by the technician
Our IT system instantly sends a new task to our technician.
Diagnostic and repair
When they arrive on site, they carry out a safety assessment, locate the problem and take a photo of the machine before the repair. The hose is removed and a duplicate is created, engraved and reattached.
When the work is completed, our technician draws up their report electronically on our integrated system and takes a photo of the replaced hose.
Signature of the intervention’s report
You sign their call-out report. All the relevant information is sent to you within 2 working days.